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Mapping and analysis
Our research and analysis create a strong evidence base to influence and inform user-centred design across government.
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Life event communities
Bringing agencies and jurisdictions together to connect current initiatives, understand the shared problem space and identify opportunities.
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Measurement and governance
We support governance structures and prioritise decision making to enable collaboration across agencies and jurisdictions.
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Alpha experimentation
Testing hypotheses and experiment with different concepts to make sure solutions meet user needs.
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GovX blogs and events
GovX blogs and upcoming events
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Common pain points
Common pain points describe problems people experience when accessing products and services.
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Common pain points people experience when dealing with government
The GovX team identifies common pain points and common ways of addressing them within and across organisations.
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Using web analytics to explore the common pain points
GovX and .gov.au Observatory teams explore how web analytics data can help us to better understand this pain point.
