Digital Transformation Strategy 2018—2025

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Strategic priority 1

Government that's easy to deal with

A user on a laptop.
To make government easy to deal with, you need simple and intuitive services that support your needs and life events, while eliminating the need to deal with multiple agencies or layers of government.

Our digital services must also be secure and convenient to access using the devices of your choice.

Our 4 objectives to make government easy to deal with by 2025 are:

  1. You will be able to access all government services digitally.
  2. You will have seamlessly integrated services that support your needs and life events.
  3. You will be able to choose a secure and easy to use digital identity to access all digital government services.
  4. You will have access to alternatives if you are unable to access services in a digital way.